TERMS OF ENGAGEMENT

Terms of Service

These terms describe how we work together, from first walkthrough to final reveal.

Scope of Services & Tailored Proposals

Each engagement is defined by a written proposal prepared after a walkthrough. Online estimates are illustrative and not binding.

Walkthrough Requests

Dates and times chosen in our calendar are preferred, tentative requests. A walkthrough is confirmed only when our concierge office replies to you.

Retainers, Payment Milestones, and Scheduling Deposits

Projects are secured with a retainer or scheduling deposit, with further payments tied to milestones set out in your proposal.

Rescheduling, Cancellations, and Multi-Day Team Mobilization

Changes should be requested as early as possible. Because teams are mobilized for multi-day work, late changes may incur fees as stated in your proposal.

Care, Handling of Estate Goods, and Liability Boundaries

We handle belongings with care. Liability is limited as described in your proposal; high-value or fragile items should be identified in advance.

Client Responsibilities

You agree to provide safe access, working utilities, and authorization for the work, and to disclose items needing special handling.

Governing Law & Dispute Resolution

These terms are governed by the laws of the jurisdiction stated in your engagement proposal. We aim to resolve disputes through good-faith discussion first, then mediation.

Draft for general information; to be reviewed by qualified legal counsel before reliance. Last updated October 2026.